This Privacy Policy explains what personal information mil wine collects when you use our platform, how we use and protect it, who we share it with and what rights you have over your own data as a player in Pakistan.
Your privacy matters to us. Mil wine only collects data that is necessary to run your account and provide the platform services. We do not sell your personal data to third parties. This policy tells you exactly what we collect, why and how it is protected.
When you use the mil wine platform — whether you are registering an account, making a deposit via JazzCash or Easypaisa, placing a bet on a PSL match or playing live casino games — you share certain personal information with us. This Privacy Policy explains how mil wine handles that information responsibly and transparently.
This policy applies to all personal data collected through the milwine.com website, the mil wine mobile application and any associated customer communications. It covers players based in Pakistan and is written in plain English so that it is straightforward to understand, not buried in legal language that takes a law degree to decode.
By registering and using your mil wine account, you acknowledge that you have read this Privacy Policy and that you understand how your data is used. If you have any questions about how your information is handled, you can reach our support team at any time through the live chat or by email at the address in Section 12. Please read this policy alongside the mil wine Terms and Conditions, which together govern your use of the platform.
Mil wine collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the website and app, and from third-party sources such as payment providers during transaction processing.
When you create a mil wine account, we collect the information you provide at sign-up and subsequently during account verification:
To process deposits and withdrawals in PKR, we collect:
When you use the platform, we automatically collect technical and behavioural data:
If you contact support via live chat or email, we retain records of those communications — including the content of messages — to help resolve queries and improve the support service.
Minimum data principle: Mil wine collects only the data that is genuinely necessary to run your account, process your transactions and keep the platform secure. We do not collect data for its own sake.
The data mil wine collects is used for specific, defined purposes. We do not use your data for purposes beyond what is described here, and we do not sell your data to marketing companies or data brokers.
| Purpose | Data Used | Category |
|---|---|---|
| Account registration and management | Name, email, phone, DOB | Account |
| Age and identity verification | DOB, CNIC / passport documents | Verification |
| Processing deposits and withdrawals in PKR | Payment method details, transaction records | Financial |
| Fraud detection and account security | IP address, device data, transaction patterns | Security |
| Customer support and query resolution | Account data, communications records | Support |
| Responsible gaming monitoring | Bet history, session data, deposit patterns | Player Safety |
| Platform improvement and analytics | Usage data, device data (anonymised) | Analytics |
| Sending account notifications and service updates | Email address, mobile number | Communications |
Where mil wine sends promotional communications — such as bonus offers or platform updates — you may opt out at any time by updating your communication preferences in your account settings or by contacting support. Opting out of marketing does not affect essential account and transaction notifications, which we are required to send as part of the service.
Mil wine supports PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards and other supported mobile wallets. When you use any of these methods, relevant payment details are processed through the respective payment provider's systems.
Mil wine does not store full card numbers or mobile wallet PINs on its own servers. Payment credentials are handled by the payment processors directly, and mil wine receives only the transaction confirmation and reference data needed to credit or debit your account balance.
Secure transactions: Mil wine does not store your full card numbers or wallet PINs. All payment processing is handled through the respective provider's secure infrastructure.
Mil wine does not sell, rent or trade your personal data to third parties. Data is shared only in the following specific, limited circumstances:
To process your deposits and withdrawals, relevant transaction data is shared with the applicable payment provider — JazzCash, Easypaisa, Raast or your bank. This data sharing is strictly limited to what is required to complete the transaction.
Where identity verification is required — for example, to confirm your age or to process a large withdrawal — your verification documents may be processed through a third-party verification service. These services are bound by data protection obligations and may not use your data for any purpose other than the verification task.
Mil wine uses third-party technology providers for hosting, security, analytics and game delivery. These providers access data only to the extent necessary to perform the specific service they are contracted for and are not permitted to use that data for their own purposes.
Mil wine may disclose personal data where required by applicable law or in response to a valid legal process. Such disclosures are made only to the extent required and are not voluntary disclosures of player data.
No data selling: Mil wine does not sell your personal data to advertising networks, data brokers or any other third party for marketing or commercial purposes — full stop.
Mil wine uses cookies and similar technologies on the website and app to keep the platform working correctly, to remember your preferences and to understand how players use the service so we can improve it.
These cookies are necessary for the platform to function. They include session cookies that keep you logged in during your visit and security tokens that protect your account. These cannot be disabled without breaking core platform functionality.
We use anonymised analytics tools to understand which parts of the platform are used most, how players navigate between sections and where technical issues occur. This data is aggregated and does not identify individual players.
These cookies remember your settings — such as language preference and any display customisations — so you do not have to re-enter them each session.
You can manage cookie settings through your browser. Disabling essential cookies will affect platform functionality. Analytics and preference cookies can be disabled without stopping you from using the platform, though some features may not remember your settings between sessions.
Browser control: You can view and delete cookies stored by milwine.com at any time through your browser's privacy or history settings.
Keeping your data secure is a core responsibility mil wine takes seriously. The platform uses a combination of technical and operational measures to protect personal data from unauthorised access, loss or misuse.
No system can guarantee absolute security against all possible threats. If you become aware of any unauthorised use of your account or suspect your login credentials have been compromised, contact support immediately. You play an important role in keeping your account secure by using a strong, unique password and not sharing your login details with anyone.
Mil wine retains personal data for as long as it is necessary for the purposes described in this policy, and in line with our operating obligations. The key retention principles are:
When data is no longer required, it is securely deleted or anonymised. You may request deletion of your account and associated data by contacting support, subject to any retention obligations that require us to keep certain records for a defined period after account closure.
As a mil wine player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your request and your account details for identity verification.
You can request a copy of the personal data mil wine holds about you at any time. We will provide this within a reasonable timeframe after verifying your identity.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Update basic details directly in your account settings or contact support for verification-related data.
You may request deletion of your account and personal data. Some data may be retained for a defined period after closure to meet our record-keeping obligations before being permanently deleted.
In certain circumstances you may request that we limit how we use your data — for example, while a correction request is being reviewed — without requesting full deletion.
You may request a copy of your account and transaction data in a structured, machine-readable format for your own records or to transfer to another service.
You have the right to object to your data being used for analytics or promotional communications. This will not affect your ability to use the platform or receive essential account notifications.
Mil wine is strictly an adult platform. Access and use by persons under the age of 18 is prohibited. We do not knowingly collect personal data from anyone under 18 years of age.
Age verification is conducted on all accounts. Where we identify that a registered user is under 18, the account will be closed immediately, all data associated with that account handled appropriately, and any funds processed in line with our underage account procedures.
If you are a parent or guardian and believe that a person under 18 in your household has registered an account on mil wine, please contact our support team immediately so the account can be reviewed and closed. We take underage access seriously and act promptly on any such reports.
18+ only: Mil wine does not knowingly collect data from or provide services to anyone under 18 years of age. Accounts found to belong to underage users are closed without exception.
Mil wine may update this Privacy Policy from time to time to reflect changes in platform operations, data handling practices or applicable requirements. When changes are made, the revised policy will be published on this page with an updated "last updated" date at the top.
For significant changes — particularly those that affect how your data is used in a material way — mil wine will endeavour to notify active players via account notification or email. However, we recommend checking this page periodically so you are always aware of the current policy.
Your continued use of the mil wine platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change, you should stop using the platform and may request account closure by contacting support.
Stay informed: Bookmark this page and check it from time to time. The date at the top of this policy always shows when it was last revised.
If you have any questions about this Privacy Policy, want to exercise your data rights or need to report a privacy concern, please get in touch with the mil wine support team. We aim to respond to all privacy-related enquiries within a reasonable timeframe.
For formal data rights requests — such as access requests, deletion requests or objections to processing — please contact us by email with your full name, registered email address and a clear description of the request. We may ask you to verify your identity before processing the request.
Privacy is not a box to tick — it is built into how the platform runs. Here is what that looks like in practice for Pakistani players.
Every connection between your device and the mil wine platform is encrypted with TLS. Whether you are logging in, depositing via JazzCash or checking your balance, your data travels securely.
Deposits and withdrawals through JazzCash, Easypaisa, Raast and bank transfer are processed securely. Mil wine never stores your full card numbers or wallet PINs on its own servers.
Your personal data is never sold to advertising networks, data brokers or marketing companies. Information is shared only with the specific service providers needed to run your account and process your transactions.
Identity verification documents submitted for account verification are handled with strict access controls. Only authorised staff involved in the verification process can access submitted documents.
Manage your communication preferences, cookie settings and responsible gaming tools directly from your account. You can opt out of promotional messages at any time without affecting essential account notifications.
Automated security systems monitor for unusual login attempts and suspicious transaction patterns. If something looks out of place on your account, we act quickly to protect your balance and personal data.
Register your account today and enjoy live casino, slots, cricket betting and bingo — all in PKR, with JazzCash and Easypaisa support and your personal data handled with care every step of the way.